Hatti Hatti Treks and Expeditions Pvt. Ltd.

PAN No.: 622447960

Effective Date: July 27, 2026

1. Introduction

Hatti Hatti Treks and Expeditions Pvt. Ltd. ("the Company", "we", "our", or "us") is committed to protecting the privacy and security of the personal information entrusted to us by our clients, business partners, website visitors, and service providers.

This Privacy Policy explains how we collect, use, disclose, store, and protect personal information when you use our website, communicate with us, or purchase our trekking, expedition, tour, and other tourism-related services.

By using our services or providing your personal information, you acknowledge that you have read and understood this Privacy Policy.

2. Scope

This Privacy Policy applies to:

• Our official website(s)

• Online booking requests

• Tour and expedition bookings

• Email communications

• Telephone and messaging communications

• Social media interactions

• In-person consultations

• Any tourism-related services provided by the Company

3. Information We Collect

Depending on the services requested, we may collect the following information:

Personal Identification Information

• Full name

• Nationality

• Date of birth

• Gender (where required)

• Passport information

• Visa information

• Government-issued identification details where legally required

Contact Information

• Email address

• Telephone number

• Postal address

• Emergency contact information

Travel Information

• Travel itinerary

• Arrival and departure details

• Flight information

• Accommodation preferences

• Group information

• Special travel requests

Health Information

Where necessary for the safe delivery of adventure activities, we may collect information voluntarily provided by you regarding:

• Medical conditions

• Allergies

• Dietary requirements

• Physical limitations

• Emergency medical information

Such information is collected only for operational and safety purposes.

Payment Information

We may collect payment-related information required to process bookings.

The Company does not intentionally store complete credit or debit card details unless required by law or through secure payment systems.

Website Usage Information

When you visit our website, we may automatically collect:

• IP address

• Browser type

• Device information

• Operating system

• Date and time of access

• Pages visited

• Referral sources

• Cookies and similar technologies

4. How We Collect Information

Information may be collected through:

• Booking forms

• Website contact forms

• Online inquiries

• Email correspondence

• Telephone conversations

• Messaging applications

• Social media

• Travel agents

• Business partners

• Third-party booking platforms

• Direct communication with our staff

5. Purpose of Processing Personal Information

We process personal information for legitimate business purposes, including:

• Managing bookings

• Confirming reservations

• Obtaining permits and licenses

• Coordinating trekking and expedition logistics

• Arranging transportation and accommodation

• Providing customer support

• Responding to inquiries

• Processing booking deposits, confirming reservations, and managing payment records in accordance with the Company's payment policy.

• Issuing invoices and receipts

• Communicating important travel updates

• Emergency response and safety management

• Complying with legal obligations

• Preventing fraud

• Improving our services

• Conducting internal business administration

6. Legal Basis for Processing

Where applicable, we process personal information based on one or more of the following:

• Your consent

• Performance of a contract

• Compliance with legal obligations

• Protection of vital interests

• Legitimate business interests

7. Sharing of Personal Information

We may share personal information only where reasonably necessary with:

• Government authorities

• Immigration authorities

• National park authorities

• Permit issuing agencies

• Hotels

• Airlines

• Transportation providers

• Licensed trekking guides

• Expedition staff

• Rescue and emergency service providers

• Insurance companies (where applicable)

• Professional advisors

• Payment service providers

• Technology service providers supporting our operations

We do not sell or rent personal information to third parties.

8. International Data Transfers

As we provide services to international travelers and may work with overseas partners, your information may be transferred across national borders where necessary to fulfill your booking or comply with legal requirements.

The Company will take reasonable measures to ensure that such transfers are handled securely and only for legitimate operational purposes.

9. Data Security

The Company implements reasonable administrative, organizational, and technical safeguards to protect personal information against unauthorized access, disclosure, alteration, or destruction.

These measures may include:

• Restricted access to personal information

• Password-protected systems

• Secure communication channels

• Regular software updates

• Internal access controls

• Staff confidentiality obligations

While we strive to protect personal information, no method of electronic transmission or storage can be guaranteed to be completely secure.

10. Data Retention

Personal information will be retained only for as long as reasonably necessary to:

• Complete booked services

• Meet legal and regulatory obligations

• Resolve disputes

• Maintain accounting records

• Enforce contractual rights

• Improve future customer service

After the applicable retention period, information may be securely deleted or anonymized where appropriate.

11. Cookies and Similar Technologies

Our website may use cookies and similar technologies to:

• Improve website functionality

• Remember user preferences

• Analyze website traffic

• Enhance user experience

• Maintain website security

Users may configure their browser settings to refuse or manage cookies; however, some website features may not function properly if cookies are disabled.

12. Marketing Communications

With your consent or where otherwise permitted by law, we may send information regarding:

• Travel offers

• Promotional campaigns

• New trekking programs

• Company updates

• Tourism-related information

You may opt out of marketing communications at any time by following the unsubscribe instructions provided in our communications or by contacting us directly.

13. Your Privacy Rights

Subject to applicable law, you may have the right to:

• Request access to your personal information

• Request correction of inaccurate information

• Request deletion of personal information where legally permissible

• Request restriction of processing

• Object to certain processing activities

• Withdraw consent where processing is based on consent

• Request a copy of information you have provided to us

Requests will be handled within a reasonable timeframe and in accordance with applicable legal requirements.

14. Third-Party Websites

Our website may contain links to third-party websites operated by independent organizations.

The Company is not responsible for the privacy practices, content, or security of external websites, and users should review the privacy policies of those websites separately.

15. Children's Privacy

Our services are not intended for children booking independently.

Where participation by minors is permitted, bookings must be made by a parent, legal guardian, or authorized representative, who is responsible for providing any necessary personal information and consents.

16. Emergency Situations

Where reasonably necessary to protect life, health, or safety, the Company may disclose relevant personal information to emergency responders, medical professionals, rescue organizations, government authorities, or other appropriate parties.

17. Changes to this Privacy Policy

The Company reserves the right to amend this Privacy Policy from time to time to reflect changes in our services, operational practices, or legal requirements.

The updated version will become effective upon publication on our official website or through other appropriate communication channels.

18. Contact Us

If you have questions, requests, or concerns regarding this Privacy Policy or the handling of your personal information, please contact:

Hatti Hatti Treks and Expeditions Pvt. Ltd.

PAN No.: 622447960

Please use the Company's official contact details published on our website, booking confirmations, invoices, or other official communication channels.